Espresso Martini Slippers - Women's Fluffy Cotton House Shoes

Our goal is to ensure you have a positive shopping experience. If you are not entirely satisfied with your purchase for any reason, we provide a straightforward and transparent return procedure.

1. Return Window: You have a period of 30 days from the date your order is delivered to initiate a return.

2. Condition: All items must be unused, remain in their original state, and be sent back with all initial tags and accessories. We recommend using the original packaging whenever possible to ensure the items are well-protected during transit.

3. Return Method: Returns are required to be sent via mail using a trackable shipping service.

4. Return Costs:

• For returns related to a change of mind, incorrect sizing, or similar personal preferences (Customer remorse): Customers are responsible for organizing and covering the costs of their chosen shipping method. Please be aware that we do not offer pre-paid return labels for "change of mind" situations. You will need to arrange the shipment through your local postal service.
  
  
• For Defective or Incorrect Products: There is no expense to the customer (£0.00). This policy applies if the item received is wrong, damaged by the transport provider, or faulty in any other way.
  In these specific instances, we will send a pre-paid return shipping label to your email for you to download and print. We take care of the entire cost of the return delivery.

5. Restocking fee: There is no restocking fee applied to any returns.

How to Return an Item

1. Contact Us: Email us with your specific order number and the reason for your return. Our support staff will provide you with a return authorization and further directions.

2. Pack Your Item: Carefully place the item back into its original packaging, ensuring all documents, tags, and accessories are included.

3. Send It Back: Dispatch your return by following the exact instructions provided in your return authorization email.

Refund Process

1. Inspection: Upon the arrival of your return, our department will check the item to verify that it fulfills our return requirements.

2. Refund Timing: Following approval, your refund will be processed back to your original payment source. Please allow up to 7 business days for the funds to reflect in your account, depending on the processing times of your bank or payment provider.

3. Refund Details: Refunds are strictly issued to the original payment method used during the purchase. We cannot process refunds to different accounts or via alternative methods. We will refund the full purchase amount.

Exchanges

We are pleased to provide exchanges for all products. If you wish to swap an item for a different model or size, please reach out to our customer support team first to receive the necessary exchange instructions.

No exchange fees are applied. However, the cost of shipping the item back to our facility is the responsibility of the customer.

We will handle the shipping costs for the new replacement product sent out to you. After we have received and verified your returned item, your replacement will be shipped free of charge.

Cancellations

We offer a 24-hour cancellation window. If you need to cancel your order, please contact us immediately within this timeframe. After that, your order may already be processed, and cannot be canceled.

Contact Information

Store Name: Purdy

Address: 23 Cleeve Rd, Wythenshawe, Manchester M23 0FT, United Kingdom

Email: contact@purdyofficial.com

Phone: +447451294970

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)

Response Time: Within 1 Business Day.